About

Here is a brief look at what and who we are. We are a small independent retailer in Kettering Northamptonshire. When we started the business in 2008 and we primarily sold wooden toys and games. Unfortunately the supermarkets and online retailers such as Amazon started to take the most popular lines from retailers such as ourselves, and undercut the market. We therefore have changed what we retail. We are now focused on the personalised items such as laser engraving, cutting and vinyl stickers and decals. Our personal service has seen regular customers return to us over and over, which is great news for us, and we hope you find something on our site you like. Below is some of the more common questions asked, which we have answered to the best of our ability.

If you need any help please contact us at sales.sapg@outlook.com

Q1: How secure is your website?

A: Our website carries the 256bit SSL security. This is the highest encryption available and is used by all the financial institutions. When you go through the shopping cart to make payment the site encrypts all your details. 

Q2: How do I know when a page is secure?

A: You will note at the top of this page it states https:// .... and the padlock icon on the browser is locked. This now means that only you can see this screen and the details on it as it is encryted to the phone/pc or tablet you are using.
This keeps your transaction 100% secure.

Q3: Do you get to see my card details?

A: No, we only get to see the order details and any card details you enter are completely hidden from us, this is handled soley by the payment options you select, normally Paypal. 

Q4: If I pay by phone using a card, what happens to my details?

A: Sorry we do not take card payments by phone. The safest way to use any card is through a secure website. Giving your card details to strangers on the phone is not recommended, and although we are totally honest, the next people might not be.

Q5: Do you ever sell or give away our my details for marketing?

A: We never sell, give or show your details to any other parties. Some companies do sell on mailing lists to third parties, but we think this is a breach of your trust with us.

Q6: Free post on items?

A: Royal Mail's postal charges as we all know are not free, but we always try to match the actual postal cost and not exploit the customers

Q7: What if I purchase something that is not suitable or received broken?

A: Under distance selling regulations ALL internet businesses have to give you the right to return any goods within 7 days of receipt. We abide by this law, but before returning anything we would like you to contact us first so we can attempt to resolve this, and explain our returns procedure.

Q8: How did you come up with your site design its not the standard layout?

A: We have tried several designs over the years with flashy pages and menus, but we found that many of our customers are " silver surfers " who buy for their grandchildren. We always ask for peoples comments and like any criticism as this helps us improve our service. One of these said our site was too complicated. We therefore changed our site to make it as clean and simple, and easy to follow as possible, but we are always open to any comments should you have any difficulty.

Q9: Do you have an actual shop we can visit?

A: We trade solely online. We did sell direct to the public several years ago, but the overheads meant we would have had to increase our prices, and we all know most things are cheaper online. We currently have 3 units we use for storage and picking and packing, but these are not open for the public. Our address below is our home/office address where if need be you can collect goods by prior arrangement, and our shopping cart has the option for collection if needed.

Q10: How quickly will you dispatch my order?

A: We would normally dispatch orders received before 2 o'clock on the same day ( Monday to Friday )orders received after 2 o'clock it will be dispatched on the next working day.  Pre-orders of course can be taken, and are welcomed. We do not ship outside of the UK, and delivery can vary depending on the delivery service locally to you.